|
Shipping Fee
|
Weight
|
Price
|
Estimated Delivery Duration
|
|
West Malaysia
|
Below RM160 Above RM160 |
RM10 Free Shipping |
1-3 days
|
|
East Malaysia
|
Below 2kg
2.01-3kg
for each kg added thereafter
|
RM15
RM30
+RM10/kg
|
5-10 days
|
|
Singapore
|
0.01-1kg
for each 0.5kg added thereafter
5.01-10kg
|
RM32
+RM6/kg
+RM7/0.5kg
+RM13/kg
|
7-10 days
|
- We ship out regularly on working days.
- All orders are shipped out according to order number, no priorities will be given.
- Once the parcel has been shipped out, your parcel is under the responsibility of our third party postage service provider, any delay or loss of parcel is beyond our control.
- We shall not be responsible for the lost parcel if proof of postage is supplied. Any claim will be made with our third party postage service provider and we will make reasonable effort to assist in compensation claims (if any).
- nanaboutique reserves the right for final decision.
-
Once the Order Shipped Email with tracking number is emailed to you, your items are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). However, it is up to the postal service providers on how they are handling the issue and nanaboutique will have no control over it.
** All estimated delivery duration is during normal period, if we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery.
INTERNATIONAL IMPORT DUTY
For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control and nanaboutique will not bear responsibility in this case.
The courier service provider will get in touch with you if there is any duty /taxes to be paid.
BOUNCED PARCEL
a. Customers will be contacted via WhatsApp should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer. nanaboutique will bear the cost of re-delivery if it is deemed as an error on our part.
c. nanaboutique reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
If have any enquiries about your order or require any assistance, please or contact us via IG/FB. Our Customer Service Team will response to you as soon as possible.